Want to get in touch?

Whether you’re a cardholder, retailer or business, we have various teams working across Visa Europe and more than 4,000 members who can help you. We’ve included their contact details, where relevant, in the information below.

Questions about your Visa card

Visa does not actually issue cards or set the terms and conditions – this is done by our members. If you have a question or complaint about your Visa card account, you’ll need to contact your card issuer. Read our Cardholders section of visaeurope.com for more on this.

Lost your Visa card?

If you’ve lost your Visa card, call Visa or your bank. You’ll find a list of assistance telephone numbers on visaeurope.com.

Retailers and businesses

If you already accept Visa cards, please contact the payment service provider with any questions. They’re also the ones to talk to if you want to start accepting Visa cards. A good way to begin is by asking your own bank for help. For more advice and information on this go to our Businesses and retailers section on visaeurope.com.

Journalist enquiries

If you are a journalist, please contact Edelman on 353-1-6789333.

Fraudulent emails

If you receive an e-mail claiming to come from your bank, or anyone else, asking for your personal information, do not provide these details. This e-mail could be fraudulent. Contact your card issuer to find out whether or not the e-mail was from them. They’ll then advise you what to do next.

Please be aware that Visa Europe never contacts cardholders directly, by phone or e-mail, requesting personal information relating to your Visa card. You can find out more about this on visaeurope.com.

Want to work for Visa?

If you’re interested in having a career with Visa Europe, please visit visaeurope.com's Careers section.

Corporate responsibility

At Visa Europe we see corporate responsibility as the guiding philosophy behind who we are and everything we do – not as something separate from our day-to-day business.

Read about Visa Europe’s approach to corporate responsibility.