Find answers to your most common questions about Visa's online checkout click to pay with Visa 
. Don’t see your question here? Feel free to contact us at [email protected] or call customer support.
For questions on managing your Mastercard and American Express cards, please contact their customer support at
Wherever you see the Click to Pay icon , you can enjoy an easy, smart and secure online checkout experience. To make a purchase, you’ll no longer have to enter 16-digit primary account numbers, look up passwords or fill out long forms. Enjoy this new experience to pay with your Visa cards when you see the Click to Pay icon where Visa is accepted.
You can enjoy easy, smart and secure online checkout with Visa when you see the Click to Pay icon where Visa is accepted. Just look for the Click to Pay icon when you check out at your favorite participating online retailers.
Currently, Visa, Mastercard and American Express are participating in the easy, smart and secure online checkout with . Look for the Click to Pay and the acceptance marks of these brands at online stores where they’re accepted.
Yes, you can click to pay with your Visa cards on internet-enabled mobile devices when you see the Click to Pay icon where Visa is accepted.
Look for this the Click to Pay icon when you check out at participating online retailers to get started and pay with your Visa, Mastercard or American Express cards, wherever they are accepted.
Specifically, you can set up your Visa cards for this easy, smart and secure online checkout:
For your Visa cards, please contact Visa support at [email protected] or call customer support.
We share your personal information with service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see our Privacy Notice.
You may encounter an extra security prompt during checkout to confirm that you are the authorised cardholder. Learn more about Verified by Visa.
Please contact the merchant for help with your purchase.
Visa doesn’t provide an alert service for transactions. Please check with your financial institution to see if they do.
With the new checkout option, cards from other payment networks like Mastercard or American Express, may not be available. We recommend you contact Mastercard and American Express to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.
In the experience, select the Click to Pay icon in the top right corner on the Review & Confirm screen. Then select Sign Out to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you want to click to pay with Visa .
This could be for several reasons. For example:
For help using Visa’s easy, smart and secure online checkout with your Visa card, please contact Visa support at [email protected] or call customer support.
After a short period of inactivity, or if you close your browser window, you’ll be automatically signed out of your session. To continue, you’ll need to start the session again.
You can make changes to your Visa card and related information for Visa’s easy, smart and secure online checkout:
iconIf you’re having trouble setting up your Visa card for the new online checkout experience, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.
For non-Visa cards, please contact the customer support for that card network.
We'd hate to see you go. Please contact us if there's anything we can do to help. Select Delete Card in the experience or on this website to remove your Visa card from Visa’s easy, smart and secure online checkout. Sign in to this page to remove all your cards and information from our system. For non-Visa cards, go to the supporting website for the corresponding network.
Yes, you can choose to enable this feature by selecting Remember Me. Then you can skip entering your email and a one-time code to access the cards you set up for Visa’s easy, smart and secure online checkout. It’s a great way to make your checkout experience even faster and easier—you won’t have to enter your 16-digit card number and other payment information. ‘Remember Me’ works for all merchant websites displaying the Click to Pay icon where Visa is accepted. This feature is not recommended for shared devices.
By selecting Remember Me, Visa will remember you on that browser and device and you can skip verification on that device and browser the next time you click to pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers, and addresses you set up on Visa’s easy, smart and secure online checkout and you won’t need to enter a one-time code to check out. For your security, we’ll still ask you to re-verify in certain situations such as updating your personal info.
Go to My Device Settings to change your settings at any time. This feature is not recommended for shared devices.
We’ve evolved the Trust this Device feature into Remember Me to improve your checkout experience. Previously, you had to choose ‘Remember me’ to be remembered on the device and also choose ‘Trust this Device’ (or ‘Stay Signed In’) to be able to skip entering a one-time code in order to check out. Now you can do this by simply turning on Remember Me. You can adjust your Remember Me settings anytime by signing in to Visa's easy, smart and secure online checkout, Visa’s click to pay checkout experience, and going to the My Device Settings section on the My Card Details screen.
You may see updates to your saved cards as we aim to bring you an easy, smart and secure online checkout wherever you see the Click to Pay icon . Some existing Visa Checkout users may need to re-verify themselves through one-time codes when clicking to pay for the first time. All Visa cards stored in your Visa Checkout account will be available for use where Visa is accepted. You can set up new cards to click to pay with Visa’s easy, smart and secure online checkout with at a participating retailer at checkout.
Your non-Visa cards saved in Visa Checkout will not automatically transfer. You will need to set up to click to pay with Visa at a participating retailer at checkout.
The EMV® SRC payment icon, consisting of a pentagon design oriented on its side with a stylised depiction of a fast forward symbol on the right, formed by a continuous line, is a trademark owned by and used with permission of EMVCo, LLC.
EMV® is a registered trademark in the USA and other countries and an unregistered trademark elsewhere. The EMV trademark is owned by EMVCo, LLC.