Security Online

The safer way to shop

Shopping online is now as safe as the high street. Plus it’s reassuring to know that when you pay with your Visa card, you can get your money back (subject to your bank’s terms and conditions) if, for example:

• you’re the victim of online fraud
• your order is not delivered
• your goods arrive damaged
• you receive the wrong item
• if your travel company or airline goes under before or during your trip.

Complete confidence

Our Verified by Visa service makes your transactions extra secure by protecting your card against unauthorised use. Look out for the Verified by Visa logo on your favourite websites.

Further safeguards

Whenever you use the internet, there are extra measures you can take to make your online experience a safer one:

• Encryption – Make sure that your card details will be encrypted securely before being sent across the Internet. Look for an unbroken key or lock at the bottom of your browser window or check the website address. This should begin ‘https://’ rather than ‘http://’.
• Update – Use the latest version of your browser's software and check that your computer's operating system is up to date.
• Check – Only shop with retailers you know about. Or, research them first to ensure they are reputable and reliable.
• Record – Keep a note of your Internet transactions, including the retailer's website address. Many online stores send customers e-mails summarising the purchase details – so make sure you save or print these.
• Before buying – Read the delivery and return policies that should be on the retailer’s website. Check if unsatisfactory or faulty items can be sent back. And can you get a refund or a credit note?
• Contact details – Note down the retailer’s telephone number or e-mail address in case you have any queries.

Other information that should also be on the retailer’s website are their delivery arrangements and costs, currencies they accept, and any taxes that apply.